Hospital Appointment Reminders by Text

by michaelpowell on 5 February, 2020

The Northern Care Alliance which runs our local hospitals at Oldham, Bury, Rochdale and North Manchester launch ‘text reminders’ for appointments from 11 February 2020. The service is already live at Salford Royal. 

The service will start with five specialties:

  • Ophthalmology
  • Trauma & Orthopaedics
  • ENT
  • Clinical Haematology
  • Paediatrics

Once an appointment has been booked, patients in these five specialities will receive text messages via their mobile phone to remind them about their appointment and to give them the option to re-schedule or cancel their appointment if it is no longer required.

Zeph Curwen, Divisional Managing Director, Bury and Rochdale Care Organisation, said:

“This is very exciting for our patients. When the new system is fully rolled out, we will have a really advanced digital appointment management system. The service will empower patients to control their personal information and their visits to hospital.

“We will be improving the patient experience by being more flexible and giving more choice. In addition, we will be reducing the number of unattended appointments, cutting waiting times and vastly reducing the number of appointment letters we send out.”

For the new system to work effectively, patients should make sure they have provided their up-to-date mobile number so they can be easily contacted.

Patients who do not wish to use the text messaging or online appointment system will be able to continue to be contacted by letter only and can telephone the call centre to rearrange an appointment.

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